Shipping policy
Thank you for shopping with ZTECH. We are committed to processing and delivering your order as quickly and reliably as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, promotions, or holidays, processing may take longer than usual. If there is a significant delay with your order, we will make reasonable efforts to notify you.
2. Shipping Times
After your order has been processed, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates and are not guaranteed unless specifically stated at checkout.
Shipping times may be affected by weather, carrier delays, holidays, customs, incorrect addresses, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your shipping address and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Tracking information may take 24–48 hours to update after the carrier receives the package.
If tracking information has not updated for several business days, please contact us at ELISEECLERGER1@GMAIL.COM.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you provide an incorrect or incomplete address and the package is returned to us, we may contact you to arrange reshipment.
Additional shipping charges may apply to reship an order.
If you need to change your shipping address, contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed after the order has been processed or shipped.
6. Lost or Stolen Packages
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
You may also contact the shipping carrier directly to report the issue.
We will make reasonable efforts to assist with delivery issues; however, we are not responsible for packages confirmed as delivered to the address provided at checkout, except where required by applicable law.
7. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging.
Contact us at ELISEECLERGER1@GMAIL.COM within 48 HOURS / 7 DAYS of delivery so that we can investigate the issue and determine the appropriate solution.
8. Delayed Shipments
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays
- Customs delays
- Incorrect or incomplete addresses
- Government restrictions
- Other unforeseen circumstances
If your package is delayed, please contact us and we will do our best to assist you.
9. International Shipping
If we offer international shipping, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary depending on the destination and customs processing.
10. Shipping Restrictions
Some locations may not be eligible for delivery. If your address cannot be serviced, we will contact you regarding available options.
11. Contact Us
If you have questions about your order or our Shipping Policy, please contact us:
Z TECH
Email: Eliseeclerger1@gmail.com
We appreciate your business and thank you for choosing Z TECH.